Privacy Policy
At Soil to Serve, we value your trust and are committed to protecting your personal information. Read how we collect, use and protect your data.
At Soil to Serve (www.soiltoserve.store), run by Agribite Soil To Serve Private Limited, we value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect the data you share with us.
✅ By using our website or placing an order, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment details — secured through trusted third-party gateways only
Non-Personal Information
We also automatically collect certain technical data when you browse our website:
- IP address and approximate location
- Browser type, version and device information
- Pages visited, time spent, and navigation patterns
- Referring website or search terms used to find us
How We Use Your Information
We use your data only for legitimate purposes directly related to your experience with Soil to Serve:
- Process and fulfil your orders
- Provide customer support and resolve queries
- Send order confirmations, updates and delivery notifications
- Improve our products, services and user experience
- Comply with applicable laws and regulations
✅ We may also contact you about upcoming offers, new product launches, loyalty rewards and seasonal promotions. You can opt out of these communications at any time.
🚫 We do NOT sell, rent or share your personal data with any unaffiliated third parties for their marketing purposes — ever.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. These help us:
- Keep you logged in during your shopping session
- Remember items you've added to your cart
- Analyse website performance and visitor behaviour
- Personalise your shopping experience
You may manage or disable cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
Data Security
We take the security of your personal data seriously. Your information is protected by:
- SSL (Secure Sockets Layer) encryption across the entire website
- Trusted and PCI-compliant payment gateways
- Role-based access controls for internal team members
- Regular security monitoring and updates
⚠️ No method of internet transmission or data storage is 100% secure. While we use every reasonable measure to protect your data, use of our website is at your own risk.
Third-Party Services
To operate our business effectively, we may share limited and necessary data with trusted third-party service providers, including:
- Delivery and logistics partners — for order fulfilment
- Payment processors — for secure transaction handling
- Email and SMS service providers — for communication
- Analytics tools — to improve website performance
✅ All third-party partners are contractually obligated to safeguard your information and may only use it for the specific purpose for which it was shared.
Your Rights
As a customer of Soil to Serve, you have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Correction — Update or correct inaccurate personal information
- Deletion — Request deletion of your data where legally permissible
- Withdrawal of Consent — Withdraw consent for data processing at any time
- Opt-Out — Unsubscribe from marketing emails and SMS via links provided
To exercise any of these rights, contact us at support@soiltoserve.store and we will respond within 7 working days.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. All revisions will be posted on this page with a clearly visible Last Updated date.
We encourage you to review this page periodically. Continued use of our website after any updates constitutes your acceptance of the revised policy.
📅 This policy was last updated on 16 May 2026. Previous version was dated 20 November 2025.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please reach out to us:
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