Shipping Policy
We aim to ensure that your farm-fresh products reach you safely, quickly, and in perfect condition. Here is everything you need to know about our shipping process.
Fast Dispatch
Orders processed and shipped within 2–3 business days
Pan India Delivery
Metro, Tier-2, Tier-3 cities and rural locations covered
Free Shipping
Available on select products and minimum order value orders
Live Tracking
Tracking ID shared via SMS, email and WhatsApp after dispatch
Thank you for shopping with Soil to Serve (Agribite Soil To Serve Pvt. Ltd.). We are committed to delivering your farm-fresh products safely, quickly and in perfect condition. Please read this Shipping Policy carefully before placing your order.
✅ By completing a purchase on our website, you agree to the shipping terms outlined in this policy.
Order Processing & Dispatch
Order Confirmed
Your order is confirmed and queued for processing immediately after successful payment.
Processing — 2 to 3 Business Days
All confirmed orders are carefully packed and dispatched within 2–3 business days. Business days are Monday to Saturday, excluding public holidays.
Dispatch Confirmation
Once shipped, you receive a shipping confirmation with tracking details via SMS, email and WhatsApp.
⚠️ Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Timeline
Delivery time is determined by our courier and logistics partner's service timeline for your specific location. Actual delivery duration may vary depending on:
- Your delivery location and distance from our dispatch centre
- Courier service availability in your area
- Weather conditions, transport disruptions or government restrictions
- Peak seasons or festive periods with high shipping volumes
⚠️ While we strive to meet the estimated timelines, occasional delays due to external factors are beyond our control. We appreciate your patience.
Estimated Delivery Guidelines
| 📍 Location Type | ⏱ Expected Delivery Time |
|---|---|
| 🏙️ Metro Cities Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune |
Typically 3–5 Business Days |
| 🏢 Tier-2 & Tier-3 Cities State capitals, district headquarters |
Typically 5–7 Business Days |
| 🌾 Remote & Rural Locations Villages, interior areas, remote pin codes |
Typically 7–10 Business Days |
* Actual delivery time is subject to logistics partner performance and may vary from estimates above.
✅ All delivery timelines begin from the date of dispatch, not the date of order placement.
Shipping Charges
- Shipping charges are calculated based on product weight, quantity and delivery destination
- All applicable shipping fees are shown clearly at checkout before payment
- Free shipping is available on select products and for orders above a minimum order value
- Free shipping may also be offered during promotional events and festive sales
✅ No hidden charges — all fees are transparently displayed at checkout before you confirm your order.
Order Tracking
We keep you informed at every step of your shipment journey:
- After dispatch, you receive a Tracking ID and courier partner name via SMS, email and WhatsApp
- Use the provided tracking link to monitor your shipment status in real time
- You can also track your order by logging in to your account at My Account
- If tracking details are not received within 72 hours of order placement, please contact our support team
💬 Can't find your tracking ID? WhatsApp us at +91-8280804280 with your Order ID for instant help.
Address & Delivery Issues
If a shipment is returned or fails to deliver due to any of the following reasons, re-delivery charges may apply:
- Incorrect or incomplete delivery address provided at checkout
- Customer unavailable at the delivery address
- Incorrect or unreachable contact number
- Refusal to accept the delivery
⚠️ Please double-check your name, delivery address and phone number carefully at checkout. Errors in delivery information may result in delays or return of your order.
Damaged or Missing Items
If you receive a package that is damaged, tampered or has missing items, follow these steps immediately:
- Record clear photos or videos of the outer packaging and the damaged/missing product immediately upon receipt
- Contact us within 48 hours of delivery via WhatsApp, phone or email
- Share your Order ID, photos/videos and a description of the damage or missing items
- Our team will investigate and resolve via replacement or refund as applicable
🚫 Claims raised after 48 hours of delivery will not be eligible for replacement or refund. Please inspect your order immediately upon receipt.
💬 Fastest way to report — WhatsApp us at +91-8280804280 with your Order ID and photos.
International Shipping
🌍 We currently do not ship internationally. All orders are delivered within India only. We are actively working to expand our reach and plan to offer international shipping soon. Follow us on Instagram @soil_to_serve for updates on international availability.
Contact Us
For any shipping-related queries or concerns, reach out to our support team. We aim to respond within 24 working hours.
📅 Last Updated: 21 November 2025 | Reviewed: 16 May 2026 | Company: Agribite Soil To Serve Pvt. Ltd.
Thank You for Supporting Soil to Serve 🌾
Every purchase you make directly supports Indian farmers and helps bring authentic, farm-fresh regional foods to more kitchens across India.
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