Terms & Conditions
Welcome to Soil to Serve. By placing an order on our platform, you agree to the following terms. Please read them carefully before making a purchase.
Pan India Delivery
Delivered to select pin codes. 3–7 business days standard delivery
Free Shipping
Free delivery on select products and orders above minimum value
Order Tracking
Tracking ID shared via SMS/email once your order is dispatched
Angul Jurisdiction
All disputes governed by courts in Angul, Odisha, India
Welcome to Soil to Serve (www.soiltoserve.store), operated by Agribite Soil To Serve Private Limited. By placing an order on our platform, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
✅ By completing a purchase on our website, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Delivery Coverage
We currently deliver to select pin codes across India. Delivery availability for your area can be checked at the time of checkout by entering your pin code.
- Delivery is available across major cities and towns in India
- Remote or rural areas may have limited or extended delivery timelines
- For bulk or institutional orders, please contact our support team directly for a customised delivery plan
📞 For bulk order delivery queries: Call or WhatsApp us at +91-8280804280
Delivery Timeline
Order Placed
Your order is confirmed and queued for processing immediately.
Processing & Dispatch — 24 to 72 Working Hours
Orders are processed, packed and dispatched within 24–72 working hours of placement.
Standard Delivery — 3 to 7 Business Days
Delivery time varies depending on your location across India. Remote areas may take slightly longer.
Delivered
Your fresh, farm-sourced products arrive at your doorstep.
⚠️ Delivery delays may occur due to weather conditions, logistics disruptions or during peak/festive seasons. We appreciate your patience and understanding in such cases.
Shipping Charges
Free Delivery
Available on select products and orders above the minimum value threshold as displayed at checkout.
Paid Shipping
Applicable for orders below the minimum value or express delivery. Charges are shown clearly at checkout before payment.
✅ All applicable shipping charges are displayed transparently at the time of checkout — no hidden fees.
Order Tracking
We keep you informed at every step of your order journey:
- Once your order is dispatched, you will receive a Tracking ID and tracking link via SMS and/or email
- You can also track your order by logging in to your account at www.soiltoserve.store/my-account/
- If you have not received tracking details within 72 hours of placing your order, please contact our support team
💬 Having trouble tracking your order? WhatsApp us at +91-8280804280 with your Order ID for immediate assistance.
Failed Delivery
In the event of a failed delivery attempt, the following process applies:
- If delivery fails due to an incorrect address, customer unavailability or any other reason attributable to the customer, our delivery partner will attempt one redelivery
- If the second delivery attempt also fails, the order will be marked as returned to origin
- In such cases, a partial refund (excluding delivery charges and return logistics costs) may be issued at our discretion
⚠️ Please ensure your delivery address, contact number and availability details are accurate at the time of placing your order to avoid failed deliveries.
Product Condition on Delivery
We take every possible measure to ensure your products are packed safely and reach you in perfect condition. Please follow these guidelines upon receiving your order:
- Inspect the outer packaging at the time of delivery before accepting the order
- If the package appears tampered with, damaged or broken, you are advised not to accept it and report immediately to our support team
- For accepted orders with damaged contents, raise a complaint within 48 hours with photographic evidence
🚫 For perishable items, Soil to Serve is not responsible for product quality deterioration if delivery is delayed due to reasons attributable to the customer.
Delivery Partners
Soil to Serve works with reputed third-party logistics providers to ensure your orders are delivered safely and on time. Our delivery partners are selected based on their service quality, reliability and coverage.
⚠️ While we ensure careful handover to our logistics partners, Soil to Serve is not responsible for service-related delays or issues once the product has been handed over for transit. In case of any transit issues, please contact us and we will coordinate with our logistics partner on your behalf.
Force Majeure
Soil to Serve shall not be held liable for any delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters — floods, cyclones, earthquakes
- Government-imposed restrictions, curfews or lockdowns
- Nationwide or regional strikes and labour disputes
- Transportation infrastructure failures
- Pandemics, epidemics or public health emergencies
- Any other event beyond our control as defined under applicable Indian law
✅ In such events, we will communicate proactively with affected customers and work to resolve all pending orders at the earliest possible time.
Contact Us & Dispute Resolution
For any order-related queries, concerns or complaints, please reach out to our customer support team. We aim to resolve all queries within 24 working hours.
⚖️ Dispute Resolution & Jurisdiction: All disputes, claims or legal proceedings arising out of or in connection with any transaction or engagement with Soil to Serve shall be subject to the exclusive jurisdiction of the competent courts in Angul, Odisha, India. These Terms and Conditions are governed by the applicable laws of the Republic of India, including the Consumer Protection Act, 2019 and the Information Technology Act, 2000.
📅 Last Updated: 16 May 2026 | Effective From: Launch of soiltoserve.store | Governed By: Laws of India
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