Return & Refund Policy
We take great care in delivering quality products to your doorstep. If something goes wrong, we are here to make it right — quickly and fairly.
Step 1 — Report
Take photos of the damaged product and contact us within 48 hours of delivery
Step 2 — Verify
Our team reviews your request and verifies the damage within 24-48 hours
Step 3 — Resolve
Choose replacement, store voucher or full refund to original payment method
At Soil to Serve, we are committed to delivering the highest quality farm-fresh products to your doorstep. We take pride in our packaging and fulfilment process. However, if you receive a damaged, defective or tampered product, we will make it right — no questions asked.
✅ Your satisfaction is our priority. We ensure a fair, fast and hassle-free return and refund process for all eligible orders.
Return Eligibility
We accept returns under the following conditions:
- The product delivered is damaged, defective or tampered at the time of delivery
- The return request is raised within 48 hours of receiving the product
- Clear photos or videos of the damaged product and packaging are provided
⚠️ Returns will NOT be accepted after 48 hours of delivery. Please inspect your order immediately upon receipt.
How to Request a Return
If you receive a damaged or defective product, follow these steps:
- Take clear photos or videos of the damaged product and the outer packaging immediately
- Contact our support team within 48 hours of delivery via WhatsApp, phone or email
- Share your Order ID, registered mobile number and a description of the issue
- Our team will review and verify your request within 24–48 hours
- Once verified, choose your preferred resolution — replacement, voucher or refund
💬 Fastest way — raise your return request directly on WhatsApp: +91-8280804280
Resolution Options
Once your return request is verified, you may choose one of the following resolution options:
Conditions for Return
To be eligible for a return, the following conditions must be met:
- The product must be unused and returned in its original packaging
- Damage must have occurred during delivery — not due to mishandling after receipt
- Photographic evidence must be provided at the time of raising the request
- The request must be submitted within the 48-hour window from delivery
⚠️ Soil to Serve reserves the right to deny a return request if the product shows signs of usage or damage not caused during delivery.
Non-Returnable Products
The following situations are not eligible for returns or refunds:
- Returns due to taste, personal preference or change of mind
- Perishable or consumable items that have been opened or used
- Products that were damaged after delivery due to improper storage or handling
- Return requests raised after 48 hours of delivery
🚫 We do not accept returns or refunds for reasons of personal taste, flavour preference or change of mind — as our products are food items sourced directly from farms.
Contact Us
For any return or refund related queries, please reach out to our support team. We aim to respond within 24 hours on working days.
⚖️ Jurisdiction: Any disputes arising from this Return & Refund Policy shall be subject to the exclusive jurisdiction of the courts in Angul, Odisha, India. This policy is governed by the applicable laws of the Republic of India, including the Consumer Protection Act, 2019.
📅 Policy Making Date: 21 August 2025 | Effective From: 21 August 2025 | Last Reviewed: 16 May 2026
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