At Soil to Serve, we take great care in delivering quality products to your doorstep. However, if you receive a damaged or defective item, we are here to help.
1. Return Eligibility
- Returns are only accepted if the product delivered is damaged, defective, or tampered with at the time of delivery.
- The request must be raised within 48 hours of receiving the product.
2. How to Request a Return
If you receive a damaged item:
- Take clear photos or videos of the damaged product and the outer packaging.
- Contact our support team via:
- 📞 +91-8280804280
- 📧 info@soiltoserve.in
- Provide your order ID, registered mobile number, and issue details.
Our team will verify your request and guide you through the return process.
3. Return Resolution Options
After verification, you may choose one of the following options:
- Replacement: Receive the same product again at no extra cost.
- Cash Voucher: Get a voucher for the same value, redeemable on any future purchase from our website.
- Refund: Get the amount credited back to your original payment method within 7–10 working days.
4. Conditions for Return
- The product must be unused and returned in its original packaging.
- We reserve the right to deny returns if the product shows signs of usage or damage not caused during delivery.
5. Non-Returnable Products
- We do not accept returns for products due to taste, personal preference, or change of mind.
- Perishable items are non-returnable unless damaged during delivery.
6. Contact Us
For any return-related concerns, please contact our support team:
📞 +91-8280804280
📧 info@soiltoserve.in
🌐 www.soiltoserve.in
All the problem are to be shut out under Angul jurisdiction only.
Policy making date: 21/08/2025
Effective from: 21/08/2025