Welcome to Soil to Serve (www.soiltoserve.store). By placing an order on our platform, you agree to the following delivery terms and conditions. Please read them carefully.
1. Delivery Coverage
We currently deliver to select pin codes across India. You can check availability during checkout. For bulk or institutional orders, please contact our support team directly.
2. Delivery Timeline
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- Orders are usually processed and dispatched within 24-72 working hours.
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- Standard delivery time is 3–7 business days, depending on your location.
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- Delays may occur due to weather, logistics issues, or during peak/festive seasons. We appreciate your patience and understanding.
3. Shipping Charges
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- We offer free delivery on select products and for orders above a certain value (as mentioned during checkout).
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- For orders below the minimum value or express delivery requests, shipping charges may apply and will be clearly mentioned at the time of checkout.
4. Order Tracking
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- Once your order is dispatched, you will receive a tracking ID and link via SMS/email.
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- You can also track your order by logging in to your account on our website.
5. Failed Delivery
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- If the delivery attempt fails due to incorrect address, customer unavailability, or any other reason attributable to the customer, we will attempt a redelivery once.
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- If the second attempt also fails, the order will be marked as returned, and a partial refund (excluding delivery charges) may be issued at our discretion.
6. Product Condition on Delivery
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- Please check the package at the time of delivery. If you find the package tampered with, damaged, or broken, you are advised not to accept it and report immediately to our support team.
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- For perishable items, we are not responsible for product quality if delivery is delayed due to customer-related issues.
7. Delivery Partners
We work with reputed third-party logistics providers to ensure timely and safe delivery. However, Soil to Serve is not responsible for service-related issues once the product is in transit.
8. Force Majeure
We are not liable for delivery delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, lockdowns, transportation failures, pandemics or any other cause.
** All disputes, claims, or legal proceedings arising out of this transaction/engagement shall be subject to the exclusive jurisdiction of the competent courts at Angul, Odisha.
Customer Support
For delivery-related queries, contact us at:
+91-8280804280
info@soiltoserve.in
www.soiltoserve.in